Privacy Policy

1. The Scope

1.1 This policy outlines the types of Personal Data the Company collects about individuals, how that information is processed, when it may be shared with third parties, and the measures in place to keep it secure.

1.2 This Policy applies to information relating to an identified or reasonably identifiable individual. An individual is reasonably identifiable if they can be identified either directly or by reference to other information we hold or can access.

1.3 In this Policy, "processing" means any activity involving the use or collection of Personal Data, including the handling, organisation and storage of Personal Data.

1.4 Our services are intended for a general audience and are not suitable for anyone under 18 years of age. We do not knowingly collect or request information from anyone under 18. We also do not knowingly permit anyone under 18 to use our services. If we become aware that we hold information about a child, we will delete it as soon as reasonably practicable.

2. What Personal Data Do We Have on You

2.1 When you use the service or its channels, or visit our website, we collect Personal Data. In some circumstances, we may ask you to provide your Personal Data.

2.2 In other cases, we collect your Personal Data by reviewing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. No Requirement to Disclose Personal Information

3.1 You are not required to provide us with any Personal Data. However, in some circumstances, if you choose not to do so, we may be unable to provide the Services, and users may be unable to access the website.

4. What Personal Data We Collect

4.2 The information you collect does not constitute personal information and cannot be used to identify you.

4.3 Personal Data we collect from you: any personal information you choose to provide to Us when you access a third-party online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to enable trading: this includes your full name, address, phone number and email address.

5. Legal Basis and Reasons for Processing of Personal Data

5.1 The company processes your Personal Data for the purposes set out in this section and in line with the applicable legal basis.

5.3 Please contact us by email if you would like further information about the processing required to protect legitimate interests.

5.4 The following outlines the reasons and legal bases on which we may use the information you provide to us:

6. Transfer of Personal Data to Third Party

6.1 The Company may also share Personal Data with third-party service providers that support our operations, including hosting and storage providers, IP address data services, and user experience analytics providers.

6.2 You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these cases, we will share the Personal Data you have provided to Us with those third-party trading platforms. Any use of your Personal Data will be governed by their privacy policies. Your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with related entities or business partners where appropriate. This helps the Company access the resources it needs to enhance and improve the products and services it provides to its customers.

6.4 Where necessary to protect the rights of third parties or safeguard assets, the Company may disclose Personal Data to relevant regulatory, local, or other official authorities.

6.5 We may also disclose your Personal Data to prospective investors, purchasers or lenders of the Company or any other entity within our group where the relevant transaction proceeds (including any transfer or sale of assets owned by the Company or another group entity), or as part of a merger, restructure, consolidation or insolvency process involving the Company or any other business within the group.

7. Cookies and Services from Third Parties

7.1 We may use third-party services, including providers that display advertising on our website and analytics companies. These companies may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit or access the website. They help us understand your preferences and browsing activity so we can improve your experience, remember your settings, and tailor the products and services that may be of interest to you. Cookies are also used for statistical and analytical purposes.

7.3 Some of the cookies we use are session cookies. These are temporarily downloaded to your device and remain active only for a short time, until you close your browser. We also use persistent cookies. Persistent cookies stay on your device for a period after your browser is closed. They help the Website recognise you as a returning user and allow you to access the website again more easily.

7.5 Please note, however, that if this occurs, some or all of the Website’s functions and features may not operate as expected.

Online Tracking Notice: This service does not currently respond to do-not-track signals.

8. Retention of Personal Data

8.1 The Company will keep your Personal Data only for as long as needed to carry out the purposes for which it is processed, as outlined in this Policy, or for longer where permitted by applicable law, regulations, policies, or relevant orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to make sure it is no longer required.

9. International Transfers

9.1 Your personal information may be transferred overseas (that is, your personal data may be disclosed to recipients in other countries or to international organisations). The Company takes all reasonable steps to protect the Personal Data you provide and to ensure you can exercise your rights and access effective legal remedies.

9.3 The Company can provide details of the security measures it uses to protect your Personal Data when it is transferred to overseas recipients or international organisations. To request this information, please email: support@mistralrenditmere.com

10. Security of Personal Data

10.1 We have put appropriate organisational and technical safeguards in place to protect Personal Data, including measures to prevent its accidental or unlawful destruction, loss or alteration.

10.2 We cannot guarantee that your Personal Data will remain secure at all times or that errors will not occur. We are also not liable for any indirect, incidental or consequential loss or damage arising from the use or disclosure of Personal Data. This includes, but is not limited to, any disclosure of Personal Data resulting from transmission errors, unauthorised access by a third party, or any other circumstances beyond our control.

10.3 Where we are required by law, or due to circumstances beyond our control, we may need to disclose your Personal Data to third parties, including public authorities. In these circumstances, we are unable to control how those third parties protect your Personal Data.

10.4 Personal Data cannot be transmitted online in a completely secure manner. The Company cannot guarantee the security of any Personal Data you send to Us via the internet.

11. Hyperlinks to Third Party Websites

11.1 The website may include links to third-party websites and applications. These websites and applications are not under the Company’s control or supervision. We are not responsible for how these websites or applications collect or process Personal Data. This Policy does not apply to any actions taken through those websites or applications.

11.2 If you visit any third-party websites or apps, we recommend reading their privacy policies before deciding whether to access or use them. We also recommend considering this before providing them with any Personal Data.

12. Modifications to This Policy

12.1 We may update this Policy at any time. If we do, we will let you know by publishing the revised Policy on our website.

12.2 If we make any material changes to this Policy, we will take reasonable steps to notify you using the methods we consider appropriate and will publish a notice on our website.

12.3 Unless stated otherwise, any changes will take effect once the updated Policy has been published.

13. Your Rights

13.1 You may ask us to confirm the accuracy of any Personal Data we collect about you, correct any errors, and delete any Personal Data that we no longer need. You may also request that we limit the way your personal information is processed.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the Personal Data you provide to us. To exercise any of your rights, please email us at the address below.

13.3 Access rights The Company may verify the accuracy of any Personal Data it processes about you. Where your Personal Data is being processed, you have the right to access it. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If you request it, the data will be provided electronically. Your right to access Personal Data must not adversely affect the rights and freedoms of others. If a request would prejudice another person’s rights and freedoms, the Company may refuse the request or limit the extent to which it is able to comply.

13.4 Right to rectification The Company may correct any inaccurate Personal Data it holds. You also have the right to request that any incomplete Personal Data relating to you be corrected, having regard to the purpose for which it is being processed.

13.5 Right to Erasure This right applies in the following circumstances: (a) the Personal Data is no longer needed for the purpose for which it was collected or processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object at any time, on grounds relating to your particular situation, to the processing of your Personal Data where that processing is based on legitimate interests pursued by Us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be deleted to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under applicable law; or (b) to establish, exercise or defend legal claims.

13.6 Restrictions on processing If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict how your Personal Data is processed. Where you request a restriction, your Personal Data may only be retained with your consent, for the establishment, exercise or defence of legal claims, to protect the rights of another individual, or where there is an overriding reason of substantial public interest under applicable law.

13.7 Right to data portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the legal right to receive the Personal Data you have provided to the Company in a structured, commonly used and machine-readable format. You may also request that the Company transfer your Personal Data directly to another controller, where this is technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. This right does not override the rights or freedoms of any other person.

13.8 Right to object You may object at any time to the use of your Personal Data where the processing is based on the legitimate interests of the Company or a third party. This right also applies to profiling to the extent that it is based on those legitimate interests. We may continue to process your Personal Data if we can demonstrate compelling legitimate grounds that override your rights, freedoms or interests, or where the processing is necessary for the establishment, exercise or defence of legal claims. In relation to direct marketing, you have the right to object at any time to the processing of your Personal Data.

13.9 Right to withdraw consent You may withdraw your consent to Our processing of your Personal Data at any time. This will not affect the legality of any processing carried out on the basis of your consent before it was withdrawn. You also have the right to make a complaint to the relevant supervisory authority. You may lodge a complaint with a supervisory authority responsible for protecting individuals’ fundamental rights in connection with the processing of Personal Data. Applicable laws and regulations may limit your rights in relation to your Personal Data, as set out in this section 13.

13.10 We will provide the information you request under your rights set out in section 13 of this agreement within one month of receiving your request. If required, this period may be extended by up to a further two months, depending on the nature of your request and the number of requests received. If an extension applies, we will let you know within one month of receiving your request and explain the reasons for the delay.

13.11 Provided this does not conflict with the provisions of section 13 of the law, any information you request in exercising your rights under section 13 will be provided free of charge. If a request is unfounded or excessive, particularly where it is repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act.

13.12 If we have any concerns about the identity of the person who submitted your request, we may ask the individual making the request to provide reasonable proof of identity.